Privacy Policy of VOX Mental Health
‍Last Updated: January 25, 2024
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1. Introduction
‍Welcome to VoxMentalHealth.com. We are committed to protecting the privacy and confidentiality of our clients' personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Personal Health Information Protection Act (PHIPA), 2004, and other relevant privacy laws.
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2. Collection of Personal Health Information
‍We collect personal health information about you directly from you or from the person acting on your behalf. The personal health information that we collect may include, for example, your name, date of birth, address, records of your visits to VOX Mental Health, and the care that you received during those visits.
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3. Use and Disclosure of Personal Health Information
‍Your personal health information will be used and disclosed for the following purposes:
• To provide you with quality psychotherapy and counseling services.
• To obtain payment for your treatment (from OHIP, WSIB, your private insurer, or others).
• To plan, administer and manage our internal operations.
• To comply with legal and regulatory requirements.
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4. Your Consent
We require your consent to collect, use, or disclose your personal health information, except where we are authorized or required by law to do so without consent. Your consent can be express or implied where appropriate.
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5. Protecting Your Personal Health Information
‍We take steps to protect your personal health information from theft, loss, and unauthorized access, copying, modification, use, disclosure, and disposal.
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6. Access to Your Personal Health Information
‍You have the right to access your personal health information and to request corrections if you believe there are errors or omissions. We will respond to your request as quickly as possible and no later than 30 days after receiving your request.
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7. Changes to this Privacy Policy
We may change our privacy policy from time to time. The most current version of this policy is available on our website or at our office.
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8. Contact Us
‍If you have any questions or concerns about our privacy policy or your personal health information, please contact our Privacy Officer at:
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Laura Fess
‍28 Owen Street, Suite 202
Barrie ON, L4M 3G7
laura@voxmentalhealth.com
‍(705) 300-2230
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9. Complaints
‍If you are concerned about our privacy practices, you are encouraged to contact our Privacy Officer. If your complaint is not resolved to your satisfaction, you may contact the Information and Privacy Commissioner of Ontario.
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Information and Privacy Commissioner of Ontario Contact Information:
‍2 Bloor Street East, Suite 1400
Toronto, ON  M4W 1A8
‍info@ipc.on.ca
‍1 (800) 387-0073